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Americanlocksets.com is a customer service oriented company. We strive to
deliver the very best in product, price, and service. Please educate yourself
with our company policy, which will make any transaction with us most enjoyable.
Payment Method
We accept Amex, MasterCard, Visa, Discover, and certified check if paid in
advance.
We do not accept COD orders. For the customers protection, all information on
the order sheet, including credit card holders name, number, billing address, is
subject to verification prior to processing any order. This is to prevent fraud,
and the unlikely use of the credit card without the cardholders permission.
Shipping
Most orders are processed within the same business day from original receipt of
order, and approval of credit card. We offer several options for shipping
orders, UPS ground, and next day air, as well as second day, and shipping
charges will be indicated on your order form.
For a faster Shipping Method please contact us. - For shipping to Non-contiguous USA (AK, HI, PR, APOs) or Canada please continue with your order, We will contact you with shipping options. We will not charge your card until shipping is confirmed and authorized by you. To use your UPS or FedEx acount (Canada, AK, HI, or PR only), please write Acc # in the Comments Box.
Whenever we offer free shipping, product will be sent by UPS ground, unless
requested otherwise and charges will be added to the shipment.
For any additional information regarding our shipping policy E-Mail us at
sales@americanlocksets.com or call 1- 877-471-4870
Return & Exchange
Shipment of product is as advertised in our catalog section, Upon receipt of
merchandise inspect product carefully, should you find that the product does not
meet your expectations, or satisfaction, contact us at once at
returns@americanlocksets.com and tell
us your concerns, so we may make every effort to satisfy your purchase.
In the unlikely event that we cannot amicably resolve your issues
We will accept stock items returned within 30 days in saleable condition,
subject to a 15% restocking charge and less shipping charges. Non-stock items,
or items held more than 30 days cannot be returned unless defective. We will
accept defective returns within the manufacturers warrantee period. The
customer is responsible for all shipping charges related to defective returns.
To return items follow the instructions below:
E-Mail us at
returns@americanlocksets.com
for a return authorization number, and in it describe briefly the reasons
for your requested return. You must receive a (RMA#) before you return any
goods to us, the RMA# must appear on your return packing label and on the
outside of the box, Merchandise without a (RMA) will be refused, and no
credit will be issued. RMAs are valid for (10) days from date of issuance.
All returned/exchanged merchandise must be in original factory condition
and must include, all accessories, packing material, inserts and manuals,
warranty cards (not filled-out) the box in which it was shipped in.
Shipments of returns must be prepaid, and we will not accept COD returns.
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