About Us

Americanlocksets.com is a customer service oriented company. We strive to deliver the very best in product, price, and service. Please educate yourself with our company policy, which will make any transaction with us most enjoyable.

Payment Method
We accept Amex, MasterCard, Visa, Discover, and certified check if paid in advance.
We do not accept COD orders. For the customers protection, all information on the order sheet, including credit card holders name, number, billing address, is subject to verification prior to processing any order. This is to prevent fraud, and the unlikely use of the credit card without the cardholders permission.

Shipping
Most orders are processed within the same business day from original receipt of order, and approval of credit card. We offer several options for shipping orders, UPS ground, and next day air, as well as second day, and shipping charges will be indicated on your order form.

Whenever we offer free shipping, product will be sent by UPS ground, unless requested otherwise and charges will be added to the shipment.

For any additional information regarding our shipping policy E-Mail us at
customerservice@americanlocksets.com or call 1- 877-471-4870

Return & Exchange
Shipment of product is as advertised in our catalog section, Upon receipt of merchandise inspect product carefully, should you find that the product does not meet your expectations, or satisfaction, contact us at once at
customerservice@americanlocksets.com and tell us your concerns, so we may make every effort to satisfy your purchase.

In the unlikely event that we cannot amicably resolve your issues

We will accept stock items returned within 30 days in saleable condition, subject to a 15% restocking charge and less shipping charges. Non-stock items, or items held more than 30 days cannot be returned unless defective. We will accept defective returns within the manufacturers warrantee period. The customer is responsible for all shipping charges related to defective returns.

To return items follow the instructions below:

E-Mail us at customer service@americanlocksets.com for a return authorization number, and in it describe briefly the reasons for your requested return. You must receive a (RMA#) before you return any goods to us, the RMA# must appear on your return packing label and on the outside of the box, Merchandise without a (RMA) will be refused, and no credit will be issued. RMAs are valid for (10) days from date of issuance.

All returned/exchanged merchandise must be in original factory condition and must include, all accessories, packing material, inserts and manuals, warranty cards (not filled-out) the box in which it was shipped in. Shipments of returns must be prepaid, and we will not accept COD returns.

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