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Return & Exchange

To "exchange" items follow the instructions below:
Place your new order online for the correct items, and in the "Comments Box" please write as follows; "Please email RMA for return of order #####"

We will then process and charge your new order, an RMA (Return Merchandise Authorization) will be created and emailed to you (may take a day or two). Upon receiving back the merchandise in a saleable condition we will credit you (less shipping charges and restocking fee).

To "return" items follow the instructions below:
E-Mail us at for a return authorization number, and in it describe briefly the reasons for your requested return.

Contact Info

American Locksets
Corporate Office:
154 Acres Rd.
Monroe, New York 10950
Toll Free: 1-877-471-4870
International: 845-774-1459
Fax: 845-782-8326


To contact us, complete the section below, and one of our friendly representatives will reply ASAP.
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